Our Work
While our strongest experience is with healthcare and financial services brands in Europe and the US, our clients come from all sectors and geographies. We engage where they need us most – wherever that takes us.
What our clients all have in common, however, is the realisation that their markets, customers and competitors are innovating quicker than they are.
Non-traditional players are disrupting traditional value chains, social media is undercutting accepted communications and a skills gap is emerging between team members and the roles they need to play.
This is where we come in.
For more detail on our client projects and how we can help you realise your potential for change, don’t hesitate to get in touch.
As a taster, some of the work we're most proud of over the last 12 months includes:
CRM STRATEGY
Working with a major national broadcaster on the development of a business case for a more agile CRM strategy to drive more informed investment decisions across a portfolio of multiple sites.
Pan-European Implementation Support
Managing and guiding the implementation of a pan-European portal for healthcare professionals, rationalising 100+ existing websites 15 countries onto a single technical platform. Removing project obstacles and mitigating risk through close coordination with 50+ stakeholders and multiple third-party vendors.
Social Media Strategy
Specifying and launching a number of pilot projects to enable one of the world's largest healthcare players to explore the potential benefits of social media activity within a heavily regulated industry and subsequently using pilot learnings to define strategy and infrastructure recommendations for 2011.
Digital Business Case Development
Development of a customer-centred framework and evaluation tool to ensure that a multi-million dollar IT budget was prioritised against those projects most likely to deliver the greatest value to both external and internal audiences.
User-Centered Specification
Assisting a global professional services company to identify customer expectations, motivations and unmet needs in their digital environment. Recommendation of a service design that prioritized immediate high-impact low-cost activity to meet business goals.
Digital Capabilities Strategy
Working with a leading global financial services organisation to develop a business case, strategy and benchmarking framework for managing internal digital capabilities. Outlining a process to help them to attract, retain, connect and share digital expertise within the business.
Global Campaign Optimisation
Analytics setup, analysis and optimisation of a global cross-channel marketing campaign for a category leading, consumer focused pharmaceutical brand. Using a combination of web, environmental and usability data to continually drive reach and cost-effective engagement for a multi-million dollar digital budget through local level implementation assistance across 23 countries.
